Projects

Selected UX research and design work.

Case studies in UX research, design, and evaluation, from AI-assisted tools to public-sector websites.

Colleagues across multiple organizations have noted my focus on creating the best possible deliverables and pushing for high-quality outcomes in collaborative environments.

“She is very conscientious with her work, with a strong desire to create the best deliverables she possibly can, pushing others to do their best as well… Jessie has been dependable and hard working in every collaboration I’ve had with her.”
— Ken Mayer, Human Factors Expert, Research and Advanced, Ford Motor Company

Testimonial 1 of 3

Each project below walks through the problem, methods, constraints, and outcomes, from an AI-assisted tool to an anonymized consulting analysis.

Lumen Chart clinician dashboard mockup showing patient queue, critical alerts, and AI-supported visit snapshot

Clinician dashboard mockup for Dr. Laura Mitchell—patient queue, critical alerts, and an AI-supported visit snapshot.

Lumen Chart — EHR Clinical Documentation Redesign

Making AI output easy to check and trust. I synthesized 16 published sources into 9 coded themes, evaluated the design against Nielsen, Google PAIR, Microsoft HAX, and WCAG 2.2 AA, and used the prioritized findings to redesign how clinicians move through information-dense screens. The result is a prototype that lets clinicians see and verify every AI-written line before signing, plus plain-language caregiver summaries.

  • UX research synthesis wall
  • Personas
  • User flow diagram
  • Site map
  • Wireframes
  • High-fidelity mockups
  • High-fidelity prototypes
  • Informal user testing
  • Heuristic evaluation
View case study →
Benefits portal usability analysis and prototyping: a prototype showing progressive navigation disclosure for get-coverage pathways on a public health benefits portal

Progressive navigation disclosure prototype—one focused get-coverage menu state at a time on a public health benefits portal.

Benefits Portal Usability Analysis and Prototyping

Finding where users get lost on a benefits website. An anonymized consulting analysis that combined behavioral analytics, session replay, and survey data to show why people struggled to find eligibility and enrollment information, then turned the findings into prioritized recommendations and a navigation prototype. After the engagement, the client adopted progressive-disclosure navigation and updated key calls to action.

  • Session replay & heatmaps
  • Survey synthesis
  • Behavioral analytics
  • Prioritization framework
  • Info architecture evaluation
  • Health literacy assessment
  • Plain-language recommendations
  • Before/after navigation design
  • Progressive disclosure prototype
  • Interactive prototype

View case study (password required, contact me for access)

Path Compass ideal-state journey map for Nia showing feelings, actions, and opportunities across TF-CBT evaluation phases

Ideal-state journey map for Nia (youth participant) across TF-CBT evaluation phases—feelings, actions, and design opportunities.

Path Compass

Designing for three user groups with sensitive needs. Starting from a program evaluation plan, I built 3 personas and journey maps across 6 treatment phases, benchmarked 6 tools, and prototyped 2 user flows for trauma-informed therapy software used by clinicians, youth, and caregivers. The result: two interactive prototypes that provide youth with the safety of reversible control over what caregivers see, and let clinicians check off each required therapy step during the session, instead of reconstructing it from memory afterward.

  • Research synthesis
  • Personas
  • Journey mapping
  • Competitive benchmarking
  • Wireframes
  • High-fidelity mockups
  • Interactive prototypes
  • Heuristic evaluation
View case study →

Focused on accessible, equity-centered digital products, with more work shared here as it develops.

These case studies use AI tools under designer direction for literature organization and drafting support. Methods, frameworks, and final design decisions are my own and are grounded in the cited research.