Projects

Selected healthcare UX work.

Case studies at the intersection of UX research, design craft, and public health expertise.

Colleagues across multiple organizations have noted my focus on creating the best possible deliverables and pushing for high-quality outcomes in collaborative environments.

“She is very conscientious with her work, with a strong desire to create the best deliverables she possibly can, pushing others to do their best as well… Jessie has been dependable and hard working in every collaboration I’ve had with her.”

— Ken Mayer, Human Factors Expert, Research and Advanced, Ford Motor Company

“She contributed significantly in the development and fine tuning of appropriate survey questions and image prompts enabling us to collect more than 20,000 quality responses. We valued her positive attitude, generous behavior, and goal oriented focus as she was a critical part of the team.”

— John Huber, Noise, Vibration, and Harshness (NVH) Technical Specialist at Ford Motor Company

“On several recent projects for federal government websites, Jessie welcomed the idea of helping the real-world citizens who use these sites… When Jessie presented her work… she elicited client comments like ‘bravo on all counts,’ ‘[this was] really, really helpful’ and ‘[these recommendations are] going to be integrated.’”

— Michelle Miller, Client Success Manager at Gartner

Each project below walks through methods, constraints, and outcomes—from academic healthcare UX to anonymized consulting analysis.

Lumen Chart clinician dashboard mockup showing patient queue, critical alerts, and AI-supported visit snapshot

Clinician dashboard mockup for Dr. Laura Mitchell—patient queue, critical alerts, and an AI-supported visit snapshot.

Lumen Chart — EHR Clinical Documentation Redesign

A conceptual UX research and design project addressing provider cognitive overload and inefficient clinical workflows — reimagining how clinicians move through information-dense systems with clearer AI transparency and caregiver-facing summaries.

UX research synthesis wall
Personas
User flow diagram
Site map
Wireframes
High-fidelity mockups
High-fidelity prototypes
Informal user testing
Heuristic evaluation

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Healthcare consulting prototype showing progressive navigation disclosure for get-coverage pathways on a public health benefits portal

Progressive navigation disclosure prototype—one focused get-coverage menu state at a time on a public health benefits portal.

Healthcare Consulting Case Study

Anonymized usability analysis improving findability of eligibility and enrollment information on a public health benefits portal—behavioral analytics, survey synthesis, and prioritized recommendations.

Session replay & heatmaps
Survey synthesis
Behavioral analytics
Prioritization framework
Info architecture evaluation
Health literacy assessment
Plain-language recommendations
Before/after navigation design
Progressive disclosure prototype
Interactive prototype

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Ideal-state journey map for Nia (youth participant) across TF-CBT evaluation phases—feelings, actions, and design opportunities.

Path Compass

From Evaluation Plan to User-Centered Design: Supporting high-fidelity Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) delivery and longitudinal outcome measurement in community clinics.

Research synthesis
Personas
Journey mapping
Competitive benchmarking
Wireframes
High-fidelity mockups
Interactive prototypes
Heuristic evaluation

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Focused on accessible, equity-centered digital healthcare tools—with more work shared here as it develops.

These case studies use AI tools under designer direction for literature organization and drafting support. Methods, frameworks, and final design decisions are my own and are grounded in the cited research.